LGBTQ+ Affirming Therapist in Los Angeles | Jess Perez Therapy

You may reschedule or cancel a session at no charge if done more than 24 hours in advance. If you do not attend your scheduled appointment, you will be responsible for the full session fee. A 10-minute grace period is provided for all appointments. If you fail to attend within 10 minutes of the session start time, the session will be automatically rescheduled, and you will be charged the full fee.

I am available via email 24 hours a day; however, we will respond to emails and inquiries only during business hours. If you contact Jess Perez Therapy after 8 p.m., your message will be addressed the following business day. Please note that therapy cannot be conducted via text message. Texting is reserved strictly for scheduling purposes or urgent matters. Any therapeutic discussions should take place during session time, unless otherwise discussed and mutually agreed upon between client and therapist. This policy is in place to maintain appropriate boundaries, protect confidentiality, and ensure you receive the full care and support you deserve during sessions.

Payment is accepted exclusively through Apple Pay, Venmo or Zelle.

• Individual Sessions: $200

• Couples | Relationships | Partnership Sessions: $250

• EMDR Therapy Sessions: $250

Jess Perez Therapy is an out-of-network provider and does not participate with any insurance plans or panels. Many insurance carriers and PPO plans, however, offer reimbursement for out-of-network mental health services. If your plan includes these benefits, I can provide a monthly superbill or summary of services for you to submit directly to your insurance company for potential reimbursement. Please note that I do not bill insurance or communicate with insurance providers on your behalf. To determine your eligibility for out-of-network reimbursement, I recommend contacting your insurance provider directly prior to beginning services.

This practice is fully virtual, offering accessible, convenient therapy to clients anywhere in California. Whether you live in a busy city, a quiet suburb, or a rural community, you can connect with Jess Perez Therapy from the comfort of your own home. Virtual sessions make it easier to prioritize your mental health by removing barriers like commuting or location limits, while still providing the same level of care, support, and connection as in-person therapy.

Office hours are Tuesday-Friday, afternoons and evenings:

• Tuesday to Friday: 10:00 a.m. – 7:00 p.m.

Appointments are typically scheduled on a week-by-week basis. If you are interested in reserving a recurring weekly appointment at the same time, we can discuss this further during our initial phone consultation.

Jess Perez Therapy maintains a public, professional social media presence intended for general information, education, and practice updates. To protect client privacy, confidentiality, and professional boundaries, I do not follow back current or former clients, nor do I engage with client content on social media (including likes, comments, shares, or direct messages). If you choose to follow or interact with my public therapy page, please be aware that this may make your association with therapy visible to others. I encourage you to consider your own comfort with privacy when engaging with social media platforms. Social media is not an appropriate medium for therapeutic communication. Current clients should use the designated professional channels discussed during intake (such as email, phone, or client portal) for all therapy-related communication. These boundaries are in place to protect your confidentiality, privacy, and the integrity of the therapeutic relationship.

Your first session is a gentle, introductory meeting where we begin to build trust and get to know each other. You can expect a warm, supportive environment where you’re invited to share at your own pace. We’ll spend time discussing what brought you to therapy, what you’re hoping to get out of it, and any immediate concerns or goals you have.

I’ll also ask some standard intake questions (like your background, history, and current challenges) to better understand your experience and needs. The goal isn’t to overwhelm you, it’s to create clarity and safety. Together, we’ll start to outline a treatment plan that feels realistic and aligned with your values. Many clients feel nervous at first, and that’s completely normal. My priority is to make you feel seen, heard, and supported from the very beginning.

You have the right to receive a 'Good Faith Estimate' that outlines the expected costs of your medical and mental health care. Under the law, healthcare providers must provide an estimate of charges for patients without insurance or those not using insurance, including psychotherapy services. You are entitled to a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy.

You can request a Good Faith Estimate from your healthcare provider, or any provider you choose, before scheduling a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the bill. Be sure to keep a copy or picture of your Good Faith Estimate. For more information about your rights or questions about the Good Faith Estimate, visit www.cms.gov/nosurprises.

Jess Perez Therapy is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage in therapeutic services.

1. Information We Collect

• Personal Information You Provide: When you contact Jess Perez Therapy through the website, email, phone, or scheduling systems, you may share personal details such as your name, contact information, and reasons for seeking therapy.

• Health Information: If you become a client, any health or mental health information you disclose is protected under HIPAA (Health Insurance Portability and Accountability Act).

• Website Usage Information: Like many websites, we may collect non-identifiable information (such as browser type, pages visited, and general website traffic) to improve user experience.

2. How We Use Your Information

• To respond to inquiries and schedule appointments.

• To provide clinical care in accordance with HIPAA standards.

• To maintain secure records as required by law and licensing boards.

• To improve website functionality and user experience.

3. Confidentiality & HIPAA Compliance

Jess Perez Therapy follows all HIPAA guidelines to protect your personal health information. Your therapeutic information is kept confidential and will not be shared without your written consent, except as required by law (e.g., risk of harm to self/others, suspected abuse, or court order).

4. Communication Policy

• Email & Texting: Electronic communications may not be fully secure. By choosing to communicate via email or text, you acknowledge these risks. Therapy will not be conducted via email or text; these are reserved for scheduling and administrative purposes, unless otherwise agreed upon.

• Telehealth: Sessions conducted via secure telehealth platforms are HIPAA-compliant and encrypted to protect your privacy.

5. Third-Party Services

Our website may use third-party services (such as Squarespace analytics, scheduling platforms, or payment processors). These services have their own privacy practices. We encourage you to review their policies.

6. Your Rights

You have the right to:

• Access your health records.

• Request corrections to your records.

• Receive an accounting of disclosures.

• Withdraw consent for communication via unsecured channels.

7. Data Security

We use secure, encrypted systems for clinical records and telehealth sessions. While we take every precaution to protect your information, no system can guarantee 100% security.

8. Changes to This Policy

Jess Perez Therapy may update this Privacy Policy periodically. Updates will be posted on this page with the effective date.

9. Contact Information

If you have any questions about this Privacy Policy, please contact:

Jess Perez Therapy
Email: info@jesspereztherapy.com
Phone: 213.294.5444
Location: Telehealth Services in California